Our terms and conditions.

Shipping Costs

For orders to the UK, the delivery charge is £1.50 for orders below £30 and free shipping for orders of £30 and above. (Just select Free Shipping as your shipping method).
For international orders for addresses outside of the UK, the delivery charge is a flat rate of £5.

Dispatch time

Most domestic orders are sent by Royal Mail 2nd Class post. All international orders are sent by airmail. We aim to ship all orders received by 17.00 (UK time) on the following day (Monday – Friday). Items can be sent first class if requested – £2.50 in the UK – however this must be specially requested by email.

We can source a wide variety of products that we don’t have room to keep in stock, but any items that you purchase on backorder may take up to 30 days to be delivered.

Please note we are a small business, and that we are occasionally closed for holidays. We will endeavour to put a notice on our homepage if we are closed.

Item quality

We hand pick all our products so that we get the best quality. All items we sell are brand new and are checked for defects before shipping them to customers.

Our returns and cancellation policy

We appreciate that some items are bought as presents and offer a 45 day returns period, starting from when you receive the item. We only accept items back in the same state that we sent them. This includes any garment labels being still attached.

Please e-mail us before sending your item back, so we can look out for it.

If you wish to exchange an item please contact us so we can put a replacement item on one side, or order the size you have requested.

The confirmation invoice that is sent with your goods is also your returns slip, so please include a copy of this when you return an item.

Please note that unless the item is defective you will have to pay the return postage.
Any refunds will be issued once we receive any items back.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Our payment methods

We take payment by Paypal, BACS transfer and cheque (cheques would have to clear before the item is shipped to customers, cheques are payable to velocyclingdirect). All Paypal payments are taken via Paypal’s secure server.

We take internet security seriously and our site is PCI compliant.

 

 

Our postal address is:

Velocyclingdirect,  2 Douglas Avenue, Gosforth, Newcastle Upon Tyne, NE3 4XD.

Phone: 07855505946
E-mail: sales@velocyclingdirect.co.uk

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